At SheCaNova, every purchase supports talented women creators and handmade craftsmanship. As many of our products are handcrafted or made to order, our return and exchange policy varies by product category.
Please read the policy carefully before placing your order.
Orders Delivered Outside the UAE
Returns, refunds and exchanges are not available for orders delivered outside the UAE. The return, exchange and refund eligibility and processes below apply only to orders delivered within the UAE.
Return & Exchange Eligibility
Products must be:
- Unused, unworn, and in their original condition.
- Returned with original packaging, tags, accessories, and any complimentary items received.
- Accompanied by a valid order number or proof of purchase.
Items that do not meet these conditions may not be eligible for return or exchange.
Products Eligible for Return
Regular Products
Most non-customized products are eligible for return within 2 calendar days of delivery.
To request a return, please contact us within 2 days of receiving your order.
Once the returned product passes our quality inspection, the refund will be processed according to our Refund Policy.
Products Eligible for Exchange
Handmade & Handicraft Products
Handcrafted products may be exchanged within 3 calendar days of delivery if:
- The item arrives damaged.
- You receive the wrong product.
- There is a manufacturing defect.
As each handmade product is unique, exchanges are offered instead of returns for these items.
Exchange requests must be raised within 3 days of delivery.
Non-Returnable & Non-Exchangeable Products
The following products cannot be returned or exchanged unless they arrive damaged or you receive the wrong item:
- Customized or personalized products.
- Name-personalized products.
- Made-to-order items.
- Handmade candles.
- Products marked as "Final Sale" or "Non-Returnable" on the product page.
- Gift cards.
Due to hygiene, safety, and personalization requirements, these products cannot be accepted once delivered.
Damaged, Defective or Incorrect Items
For orders delivered within the UAE, if your order arrives:
- Damaged,
- Defective, or
- Different from what you ordered,
please contact us within 24 hours of delivery.
Email support@shecanova.com with:
- Your order number.
- Clear photographs of the product.
- Photographs of the packaging.
- A brief description of the issue.
Our team will review your request and arrange a suitable resolution.
Refunds
Once your returned item is received and inspected:
- Approved refunds will be processed to your original payment method.
- Processing time may vary depending on your payment provider.
Original shipping charges (if any) are generally non-refundable unless the return is due to our error.
Exchange Process
If your exchange request is approved:
- We will arrange for the replacement product, subject to stock availability.
- If the product is unavailable, we may offer store credit or another suitable resolution.
Return Shipping
- If the return or exchange is due to a damaged, defective, or incorrect item, SheCaNova will bear the return shipping cost.
- For returns due to a change of mind or reasons unrelated to product quality, return shipping charges may be deducted from the refund or paid by the customer.
Cancellation Policy
Orders may be cancelled only before they are processed or shipped.
Once production has begun for customized or personalized products, cancellations are not permitted.
Contact Us
For any return, exchange, or refund queries, please contact us:
Email: sugandha@shecanova.com
We aim to respond within 24–48 business hours.
Thank You
At SheCaNova, every order supports women entrepreneurs, artisans, and handmade craftsmanship. We appreciate your trust and are committed to ensuring a fair and transparent shopping experience.