How Can We Help?
Find answers and support for your SHECANOVA experience below.
Track Your Order
Once your order is shipped, you will receive an email with your tracking details. If you haven’t received it within 2 business days of placing your order, please contact us.
Modify or Cancel an Order
Orders can be modified or cancelled within 12 hours of placing them. Please reach out to us immediately if you need to make changes.
Returns & Exchanges
We accept returns within 2 days of delivery and exchange within 3 days of delivery. Items must be unused and in their original packaging. For damaged or incorrect items, please email us at sugandha@shecanova.com with a photo of the item.
Customised Orders
Personalised and customised items are non-refundable unless they arrive damaged or defective. For bespoke order queries, visit our Contact Us page.
Shipping Information
We ship within the UAE (3–5 business days) and internationally (7–14 business days). Shipping charges, if any, are calculated at checkout.
Still Need Help?
Browse our FAQ page or contact our team directly — we’re happy to assist!